We are pleased to advise that the Team Leader position for the Client Management Team has been filled with Alison Horner, who was previously working in the team as a Client Liaison Adviser. Alison has been doing a fantastic job in her previous role as Client Liaison Officer and will carry on that great work leading the team.

The recruitment process for the Chief Operating Officer is now complete and I am pleased to announce the successful applicant is Karen Jabbour.

Karen has a number of qualifications that include Forensic Science, Commerce and Leadership and has extensive previous experience in leading and supporting teams and individuals in human service settings. She has experience and skills in Industrial Relations and collaboration to improve systems, practice and process and has used this experience previously to empower vulnerable people through supporting the workforce to do a difficult job well.

Karen’s most recent role was as Director, Services to Young People with the Tasmanian Government where she led a number of strategic reforms relating to youth justice and youth at risk. Karen has also worked previously as the People and Performance Manager for Disability ACT.

Karen will commence working with Mosaic from Tuesday 13th June 2017 and has indicated that she cannot wait to meet everyone.

Ralph Doedens
Chief Executive Officer

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Did you know that as of the 1st of January 2017 the NDIS is now available for people aged 25 to 28 years in Tasmania?

If you would like to discuss options with Mosaic then please contact our Client Intake Officer on 6244 9444.

For more information about the NDIS and what to do to get NDIS Ready visit www.ndis.gov.au or call 1800 800 110.

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I’d like to wish everyone a great Christmas and a fantastic New Year.

My hope is that you are all able to spend time with your families and friends and enjoy each others company especially at this time of year.

From a Mosaic perspective, we have had a great 2016 and have achieved so many things that we can all be very proud of as well as celebrate. Our annual magazine will be out soon and its absolutely full of the many things that we have been involved in through the year. It is our absolute pleasure seeing clients develop, grow and enjoy life through the many activities that we are able to offer.

Looking forward to another great year in 2017

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Ralph Doedens
Chief Executive Officer

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At Mosaic Support Services we strongly value the opinions of our families and see them as key players in the support and care of the clients we support. In an effort to understand the thoughts and perceptions of our Mosaic families, we are inviting families to complete our annual family survey.

We want all families to have the opportunity to comfortably and honestly share their thoughts with us in a confidential manner. As a service provider, we are committed to providing the highest quality support services and your feedback can assist us to continue to do this.

We hope that by encouraging families to participate in this survey it will help highlight issues across program areas that need to be addressed as well as provide an opportunity to celebrate our achievements.

The results of the family satisfaction survey are important for us to gain an understanding of the experiences families have when dealing with Mosaic and to provide us with an opportunity to make positive changes to our policies, communication, processes and service culture. The survey results will be collated and reviewed by the Customer Management team with each Service Manager early in the New Year and we will share any changes that are made as a result of the survey responses so that families can see the value in their feedback.

Our preferred method is online, however, if families have trouble accessing the web link or would prefer a hard copy, printed versions are available from the Mosaic office.

The survey will close on Friday 16th December  2016.

We hope that all Mosaic families take the time to participate in the survey as we value their opinion and can not improve without their feedback.


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