A Message From our CEO


Having just passed my five-year anniversary as CEO, I thought it might be a good time to reflect on my experiences working with Mosaic Support Services. I had not previously worked in disability services, but applied for my role for the following reasons:

  • I wanted to work in a role that made a positive contribution to society, and made a difference in people’s lives
  • I have always appreciated time spent with people who have overcome obstacles in their lives, and been inspired to be the best person I can be with what I have
  • I felt I could learn more about the work and value this organisation provides the community
  • I believed my prior experience in managing other commercial operations in terms of maintaining a high standard of service and introducing strong systems, processes and financial discipline meant I had something to contribute
  • I wanted to help explore ideas that would allow the organisation to grow and make the best use of its resources
  • I have always enjoyed solving problems and dealing with challenges, looking for innovative ways to resolve them
  • I enjoy dealing with people, learning about their strengths and finding ways to motivate them to succeed

Looking back, I can see that I did not know what I was getting myself into. It has been challenging in different ways than I thought it would be. I knew there would be a continual need to manage minimal funding. The difference is the constant need to adapt to a changing industry, particularly because of the NDIS rollout and its administrative requirements.

When I started, I admired the way our employees dedicated themselves to what I perceived as difficult and underappreciated roles. But now I understand the non-financial rewards they experience, and appreciate that it is indeed a privilege to work alongside so many positive and motivated people.

The differences between a commercial business and a Not-For-Profit organisation can be seen in the value that each one delivers. One is about commercial gain, and the other is about improving peoples’ quality of life. One is about attaining material rewards, and the other is about the reward that comes from helping others. For instance, the value that is delivered through supporting someone living with a disability into their own home is priceless. I have been fortunate many times over the past five years, to see and hear about the joy experienced by so many of our clients and their family members once they can relax in the knowledge that their long term needs will be met and their quality of life is assured.

As I mentioned previously, we are dealing with many changes to our industry due to an overhaul in how funding and services are administered under the NDIS. The NDIS has had some teething problems, and needs further changes to ensure that appropriate funding is established and services can continue to be provided. There are a number of reviews underway attempting to deal with these challenges. These conditions have meant that Mosaic, as a service provider to clients, families and the NDIS agency, has had to make a few modifications and implement appropriate systems to stay informed of the many new features and requirements of this system. We take our mission, to enrich and improve the lives of people with disabilities and their families, very seriously. So, we will endeavour to maintain a high standard of support throughout these modifications.

Over the past year, we have implemented a new Client Management System (CMS) that ensures we can manage the level of record keeping required to satisfy the NDIS, and streamline the process of booking clients into our programs. It has also improved the collection of information we need to meet the needs of our clients in terms of their goals, profile and physical support requirements. All this information is now available to support staff through the CMS.

We have continued to expand our services across My Home, My Community and My Time Away. For My Home, we have been fortunate enough to access a new disability house project that is currently under construction in Glenorchy. But we are eager to see even more homes built, and are excited about doing our bit to alleviate the need for homes in the near future. Please contact us if you would like to know more about these potential new group homes.

There is one more important difference that I have noticed working with Mosaic compared to my previous commercial business. That is the difference in the employees who work at Mosaic and those who I worked with previously. I am always amazed by their dedication to our values, and their absolute focus on improving the lives of the people we support. There are so many examples of them giving their own time and resources which cultivates a positive spirit that is contagious. This is something you simply do not see in a commercial business.

Finally, I would like to acknowledge the voluntary Board of Mosaic, who continue to serve our organisation with absolute loyalty. They come from all walks of life and are extraordinarily talented in their own ways. They have never hesitated to meet regularly for committee and full Board meetings, as well as strategic planning workshops, employee and public events. I sincerely thank them all on behalf of the organisation for their contribution, and for supporting me in my role. In particular, I would like to thank Kim Baumler, who is stepping down as Chair of the Board after three years but will remain as a Director. She has been at the helm through the merger and all the changes that followed.

We have lots of exciting things we want to achieve in the coming year. So, thank you to everyone who has supported Mosaic in any way, shape or form. Whether it be through sponsorship, volunteer work, grants, participation in an activity or promoting our work in the community. None of what we do can be achieved without all that passion and support.

Ralph Doedens
Chief Executive Officer

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Looking for Mosaic Community Care Inc. from Western Australia? Click here. Mosaic Support Services Tasmania is a separate organisation and is not affiliated or associated with Mosaic Community Care Inc. in Western Australia.