News Blog


I’d like to wish everyone a great Christmas and a fantastic New Year.

My hope is that you are all able to spend time with your families and friends and enjoy each others company especially at this time of year. (more…)

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At Mosaic Support Services we strongly value the opinions of our families and see them as key players in the support and care of the clients we support. In an effort to understand the thoughts and perceptions of our Mosaic families, we are inviting families to complete our annual family survey.

We want all families to have the opportunity to comfortably and honestly share their thoughts with us in a confidential manner. As a service provider, we are committed to providing the highest quality support services and your feedback can assist us to continue to do this.

We hope that by encouraging families to participate in this survey it will help highlight issues across program areas that need to be addressed as well as provide an opportunity to celebrate our achievements.

The results of the family satisfaction survey are important for us to gain an understanding of the experiences families have when dealing with Mosaic and to provide us with an opportunity to make positive changes to our policies, communication, processes and service culture. The survey results will be collated and reviewed by the Customer Management team with each Service Manager early in the New Year and we will share any changes that are made as a result of the survey responses so that families can see the value in their feedback.

Our preferred method is online, however, if families have trouble accessing the web link or would prefer a hard copy, printed versions are available from the Mosaic office.

The survey will close on Friday 16th December  2016.

We hope that all Mosaic families take the time to participate in the survey as we value their opinion and can not improve without their feedback.


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Mosaic is working closely with clients and families to support them to better understand the changing landscape as they become part of the roll out to the full NDIS scheme. The Customer Management Team in conjunction with the program areas are identifying ways to ensure we deliver clear messages and up to date information to clients and their families. At a recent family forum, families identified the need to know more about how to access the NDIS MyPlace portal and the role MyGov plays in linking information together.

Mosaic collaborated with presenters from MyGov, NDIS and Tascare to share information with families. For a Q and A sheet please click on the link:

Questions from information session for families NDIS MY Gov and Tascare.


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It has now been sometime since we re-launched the merged entity as Mosaic Support Services (Mosaic) in March 2016 but it certainly feels like we have been together much longer than that. The basis of this view is how well I believe we all know each other now and get along as one big Mosaic united team.


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On April 12th 2016 the newly developed Customer Management Team hosted their first Family Forum for the year at the venue space at the Hopkin Street Centre.  (more…)

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