News Blog

 

We are pleased to advise that the Team Leader position for the Client Management Team has been filled with Alison Horner, who was previously working in the team as a Client Liaison Adviser. Alison has been doing a fantastic job in her previous role as Client Liaison Officer and will carry on that great work leading the team. (more…)

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Did you know that as of the 1st of January 2017 the NDIS is now available for people aged 25 to 28 years in Tasmania?

If you would like to discuss options with Mosaic then please contact our Client Intake Officer on 6244 9444.

For more information about the NDIS and what to do to get NDIS Ready visit www.ndis.gov.au or call 1800 800 110.

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I’d like to wish everyone a great Christmas and a fantastic New Year.

My hope is that you are all able to spend time with your families and friends and enjoy each others company especially at this time of year. (more…)

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At Mosaic Support Services we strongly value the opinions of our families and see them as key players in the support and care of the clients we support. In an effort to understand the thoughts and perceptions of our Mosaic families, we are inviting families to complete our annual family survey.

We want all families to have the opportunity to comfortably and honestly share their thoughts with us in a confidential manner. As a service provider, we are committed to providing the highest quality support services and your feedback can assist us to continue to do this.

We hope that by encouraging families to participate in this survey it will help highlight issues across program areas that need to be addressed as well as provide an opportunity to celebrate our achievements.

The results of the family satisfaction survey are important for us to gain an understanding of the experiences families have when dealing with Mosaic and to provide us with an opportunity to make positive changes to our policies, communication, processes and service culture. The survey results will be collated and reviewed by the Customer Management team with each Service Manager early in the New Year and we will share any changes that are made as a result of the survey responses so that families can see the value in their feedback.

Our preferred method is online, however, if families have trouble accessing the web link or would prefer a hard copy, printed versions are available from the Mosaic office.

The survey will close on Friday 16th December  2016.

We hope that all Mosaic families take the time to participate in the survey as we value their opinion and can not improve without their feedback.

 

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Mosaic is working closely with clients and families to support them to better understand the changing landscape as they become part of the roll out to the full NDIS scheme. The Customer Management Team in conjunction with the program areas are identifying ways to ensure we deliver clear messages and up to date information to clients and their families. At a recent family forum, families identified the need to know more about how to access the NDIS MyPlace portal and the role MyGov plays in linking information together.

Mosaic collaborated with presenters from MyGov, NDIS and Tascare to share information with families. For a Q and A sheet please click on the link:

Questions from information session for families NDIS MY Gov and Tascare.

training

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