People We Support

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Employee Journeys

A big thank you to Jon Fulton for volunteering his time over the next 4 weeks in the Service Development team. With Rosie away on his first day he was very helpful answering the phone, updating information for the Intranet and greeting all the visitors who popped into see us today. He even starred in a video with Ralph. Read more about Jon:

My favourite sport to watch

Premier League Football (Soccer)

The last film I saw at the cinema

The Hobbit: Part 3

My favourite restaurant

Fish 349

Most prized possession

My 1990 Maton Guitar.

If I was Premier I would…

Establish a proper zoo.

Perfect holiday destination that I haven’t been to…

Canada, preferably the ski resorts.

To relax I like to…

Listen to a range of music.

When I was little I wanted to be a…

An architect.

If I wasn’t me I would like to be…

Cristiano Ronaldo

Jon feels..

Excited to be in a new wonderful working environment.

A big thank you to Luke O’Brien for volunteering his time to do some data entry last week. It was so great to have Luke in the office and he sure knows computers !!

What did we find out about Luke?

My favourite sport to watch –  Athletics and Basketball

The last film I saw at the cinema – Hunger Games, Catching Fire

My favourite restaurant – Hogs Breath Cafe

Most prized possession – My Family

If I was Premier I would… – Quit my Job

Perfect holiday destination that I haven’t been to… – Hawaii

To relax I like to… Watch movies or do some Archery

When I was little I wanted to be a… – Police Man

If I wasn’t me I would like to be… – Stephen Amell or Usain Bolt

Luke feels.. – Hungry all the time.  (yes his mum can verify this is true)


Look who is Editor of IDA – the newsletter for ASID!

Congratulations to Darryleen Wiggins. We are very proud of you.

What is ASID?

ASID has a clearly stated mission; this statement of intent is reviewed each year by the Board, and it is from this mission statement that all activities of the society flow.


To improve the quality of life for people with an intellectual disability.

Strategic Goals:

The goals of the Australasian Society for Intellectual Disability are:

  • to be an independent authority on intellectual disability issues across Australasia;
  • to forge interaction between intellectual disability research, policy and practice;
  • to lead the development of strategic partnerships;
  • to engage and strengthen membership; and
  • to ensure sound governance.

Click here to download the latest version:

IDA photo



Congratulations to all of the staff who received 10 and 15 year service awards. A big thank you to Barb Alexander for handing out the medals and trophies to all employees.

It was a great day. Anita O’Brien won the prize for best dressed and I think you will be able to see why when you look at the photos.

Lena Mitchell won the other major prize for renaming the General Staff Meeting. It is now titled “A Giggle and A Hoot… the whole of STAR meeting”. Both winners were voted by Nick and Conrad from Tasplan who were the guest speakers for the day.

Georgina and Craig did a fantastic job hosting the meeting and everyone got involved with guessing the Football themed songs. Congratulations to Michelle Bowerman, Cathie Moore, Nick Rollins, Eddie Burgess, Margie Healey and Ray Wilson who were the first to jump up and get the songs correct.

Thank you to Tasplan for providing the morning tea and for some superannuation advice.

Ralph updated the group about the NDIA and will be posting some information on Time Target so we are all on the same page. Margie Healey talked about the Choir and offered some suggestions around the group becoming a Music Appreciation group focused on having some fun, a chance for staff and clients to catch up, meeting fortnightly and changing the day to Wednesday on pay week. Any suggestions contact Margie directly.


Thank you to all of the staff who attended.

 GSM 1 GSM 2






Kim Baumeler new Chairperson

Last night we held our AGM and then had a quick Board meeting to vote in new office bearers. The new positions for the coming year 2014/2015 are:


Chair:                   Kim Baumeler

Vice:                     Ron Franks

Secretary:           Jacinta Leahy

Treasurer:           Kane Salter



A big thank you to Jason Browne for his term as Chair for the last 2 years.

The team at respite were struggling to understand Michael’s communication and asked, Sonny Kapoor to talk to his family so they could get a better understanding of the clients communication needs.

Sonny spoke with the Ferraro family and during the course of the conversation discovered that Michael had a communication system that he currently used at school.

Sonny rang Southern Support School who are always willing to assist us in any way they can and they did this time as well. Sonny was given a copy of Michael’s communication system and this was used when he next came into respite.

That visit was much improved as both staff and Michael were able to connect through communication.

This is a perfect example of how a switched on Client Service Manager can identify a need, facilitate the sharing of information and get a great outcome for a client. Well done Sonny and thankyou to respite staff Michael and his family.



Today Kim Bluett, Respite Project Officer was working away at her desk when she heard Kevin Gordon, STAR accommodation client in the hallway clearly needing assistance. Without hesitation Kim jumped up to find out what she could do to assist.

Kevin had a casual staff person with him who was having difficulty understanding his communication needs and Kim stepped up and asked Kevin what he needed.

She offered Kevin a drink and Kevin indicated that is what he wanted. Kim walked with Kevin to the kitchen and assisted him to get a lovely cup of tea.

Kevin happily smiled and drank his cup of tea and left with his staff person. It was so nice to see someone who doesn’t directly work with clients living our values…. listen with heart, achieve dreams and celebrate life. Kim certainly listened with heart!


My favourite sport to watch

my son play soccer

The last film I saw at the cinema

‘Still Life’ – a very thought provoking film.

My favourite restaurant

closed now but I loved Blue Skies

Most prized possession…

I don’t have a prized possession, my family and friends are of more value than anything I own.

Perfect holiday destination that I haven’t been to…


To relax

I like to go on adventures with my family, read, watch TV, visit with friends.

When I was little

I wanted to be a nurse

If I wasn’t me I would like to be

like Mother Tereasa – what an amazing women she was!

Belinda feels..

It was difficult to find work after being a stay at home mother for 7 years. I am so grateful to Star for giving me the opportunity to work. I’m still adjusting to being back at work and juggling family needs, but Star has been very accommodating with work life balance.

Rod Hartridge

A little ditti

When you wish upon a Star,

makes no difference who you are,

whether you’re the tall man at the top,

or handy with a mop,

You just know when you see you’re smiling CSM,

that you’re doing the right thing by them,

So you bunch of jolly elves,



Between February  2012 and August 2013 Claremont staff and the Disability assessment and Advisory Team (DAAT) jointly designed and implemented a successful project to improve the quality of support at the site.

By participating in the training provided by the DAAT team we were able to develop the residents skills to a much higher level, this included hand over hand, shoulder to shoulder and becoming a mentor and trainer in skill development by using the active support model.

There were five common approaches highlighted through out the training such as:  Communication with style, initiating and engaging, social role modelling, activity planning and supporting skill development.

During the process the organisations values were also applied, which are Listen with heart, Achieve dreams and Celebrate life.

No one would know how well this project would go or if we would succeed but with the determination and commitment from the staff and clients at Claremont we were able to break new grounds in our service delivery.

The skills our residents have and are still developing are both small and large.

Each individual skill developed with each resident opened up unique challenges according to the situation, and some times the simplest task could be the most challenging and rewarding.

The outcomes of the project are happier people with more skills, engaged in a greater range of activities, enjoying each other’s company, satisfied family members, confident engaged staff who love being at work, and reduced incident.

We would like to thank the DAAT Team for Training and the input they provided, STAR management for the support they provided and the funding to allow this to get off the ground.

From the Team at Claremont.

My favourite sport to watch

The Tour de France

The last film I saw at the cinema

12 Years a slave – WOW – confronting, powerful & gut wrenching.

My favourite restaurant

If I can sit down to eat a hot meal, use a knife and fork and I didn’t cook the meal I LOVE it (no peppa pig in the background is bonus points …)!

Most prized possession

I don’t place a great deal of value on possessions, everything I hold dearest has a heartbeat and a mind of their own, the rest is just STUFF.

If I was Premier I would…

More fully appreciate just how hard it is to make the tough decisions, to do more with less, to feel perpetually as if I had let people down and feel the weight of the world (well the bottom bit) on my shoulders. Most likely resentful of media scrutiny, jealous of people with weekends. And I would definitely have to learn to think before I speak….

Perfect holiday destination that I haven’t been to…

UK & Europe to explore where the relies were all born and maybe discover why it is that my mum still isn’t a citizen after 60 years, learn to cook with authenticity, walk on cobblestones and walk the battlefields of my Grandfather and his comrades.

To relax I like to…

Punch it out with a good boxing session, laugh with my girls, catch up with my support crew, cook, walk, swim, read, watch mind numbing tv with my hubby and maybe occasionally indulge in a Bundy or two. 

When I was little I wanted to be a…

Grown up

If I wasn’t me I would like to be…

There are a load of people I admire and a few who’s lives I occasionally covet but there’s no one else in the world I’d know how to be and if I wasn’t me I’d miss all of the best bits of my world. After all the Grass is only greener until you climb the fence

Jacky feels..

Content, blessed, fulfilled and happy. Hopeful for the future and possible a little frazzled & stretched – at least until the morning caffeine kicks in :+)

Margie Healey

My thoughts on being a Support Worker

I’m a Support Worker in the area of disability

But don’t we all have different abilities?

I don’t always recognise your needs

I see a forest but not always the individual trees


People praise me for the work I do

But I’ve grown so much from what you can do

I was once impatient and rushed

You’ve shown the opposite, and trust


We all deserve to be treated with respect

I see you as a person

I don’t see that you cannot sometimes talk to me

Your eyes tell me your story


Did you say you have a disability?

I can’t see it..

I can see a beautiful person

I thank you for entrusting me.


Thanks a million …


Margie Healey

July 2014

Ralph joined STAR in September 2012 and was previously CEO and public spokesperson of RACT Insurance for a number of years and holds a Commerce Degree with University of Tasmania, is a CPA and a graduate of the Australian Institute of Company Directors. Ralph has retained an involvement with a number of not for profit organisations over the years in varying capacities including corporate sponsor/partner, director and volunteer. Examples include working with acquired brain injury organisations, Mission Australia, Project U Turn (current steering committee member) and Crimestoppers Tasmania (current Treasurer).

He has a passion to work in the not for profit sector and wants to make a difference in peoples lives.

STAR has a great caring reputation in the community and Ralph would like to maintain a continued strong focus on excellence in service and empathy while improving staff satisfaction and safety generally. He is also keen to increase public awareness of the needs in the disability sector as well as looking for creative and innovative ways to improve how things are done.