Frequently Asked Questions….

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Q: What information do i need to provide when i call mosaic to become a client?

A: The intake process isn’t too arduous; however, we do need to ask you a series of questions. We need some specific information so that we can give you the information you need to plan your program. So to make things a bit easier for you, we’d appreciate it if you could have your NDIS plan available when you call us.

Q: I’d like to post something to you, what is your po box address?

A: The best address to send any correspondence to is: Mosaic Support Services, PO Box 317, Moonah TAS 7009

Q: I’m really interested in working at mosaic support services, who should i contact to find out more about job opportunities?

A: The best way to apply for vacancies at Mosaic Support Services is to have a look at the Current Vacancies section on our website. If there are no roles advertised, that doesn’t necessarily mean there isn’t a place for you on the Mosaic team. Fill out our Expressions of Interest form and someone from our People & Culture team will be in touch.

Q: How old do i have to be to participate in your community access programs?

A: We have a myriad of different programs available, and they’re all designed to provide opportunities for people of a variety of ages to grow, learn new skills and achieve their dreams.  We provide After School Activities for all school-aged children, including Vacation Care and School Holiday Camps. We also have a program for people due to leave school, who aren’t sure whether they want to continue studying or get a job. In this program we teach life skills and independence, to grow people’s confidence and get them ready to go out in to the world and achieve their dreams. We also have social groups for people interested in going out at night with their friends, or participating in fun activities like bowling, seeing a movie or going for dinner at a nice restaurant.

Follow this link to our Community Access page to learn more.

Q: I’m worried about what will happen when i’m older and i am unable to look after my child as much as i can now. Is supported independent living an option i could consider?


A: Remember the time in your life when you decided to leave home, to gain some independence and get out in to the big wide world? You would have been looking for a comfortable home, with like-minded, friendly people and the chance to cook your own meals and have your own things in your own bedroom. Supported Independent Living is just the same. We will make sure the home we offer your child has all the support they need, as well as all the home comforts they want, and they are sharing with people they get along with. This process can take some time because, like you, we want the best for your child. In order to make sure we have a home available when it is needed, it is a good idea to register with us as early as possible, even if you’re not quite sure you’re ready for such a change, or whether or not your child is ready to leave home just yet.

Our Supported Independent Living Program Managers understand this process and appreciate your concerns. Give them a call to talk through any questions you may have.

Q: Can i book in for respite at any time, or can i only use it if i’ve been in hospital?

A: Our Respite Options are for anyone needing a rest. You can join us for a night, or a weekend, or a bit longer if you feel like a longer break. We have children’s respite venues as well as ones for adults and you can do whatever you like while you’re there. We take clients out on fun activities, or we spend time with you at home, staying warm and relaxing. We also offer emergency respite options, so if you do get sick and need somewhere to go to recuperate after hospital, we can pick you up and give you a room with a comfy bed and our experienced employees will look after you.   

If you have any other questions, please get in touch with us by filling out the contact form below, or by giving us a call on:

(03) 6244 9444