Compliments, Complaints & Feedback

If you wish to provide feedback to Mosaic, or if you are unhappy with the provision of supports and wish to make a complaint:

  • You can talk to a support worker, or someone else at Mosaic that you can trust

  • You can phone Mosaic on 6244 9444

  • You can fill out the feedback form available at Mosaic sites

  • You can ask for help from a family member, friend, advocate, or someone else you trust to make your complaint

  • You can fill out the feedback form available on the Mosaic website and Intranet

  • You can complete a confidential feedback/complaint form or send a letter by email to feedback@mosaictas.org.au with "confidential - Feedback" in the subject line, or by post to PO Box 4658 Bathurst St PO, Hobart 7000

Mosaic Support Services will always listen to your feedback and work with you to resolve any issues. To read our Compliments and Complaints Policy, please click here to view the full Policy or an Easy Read version is available here.

If you are not satisfied, you can contact the NDIS Commission by calling 1800 035 544, or the form on their website: ndiscommission.gov.au/participants/complaints

Please click the button below to be directed to the
Compliments, Complaints & Feedback Form

Additional Resources

individual Advocacy services

  • Advocacy Tasmania - ‘Your Say’ advocacy is all about helping you be hear and understood. If you are unable to speak for yourself, or find it difficult, Advocay Tasmania can help

  • Speak Out Tasmania - supports people with disability and provides individual advocacy. They assist members to speak up and be heard.

ADVOCACY FOR CHILDREN

  • CREATE Foundation - the national consumer body representing the voices of children and young people with an out-of-home care experience.

  • Association for Children with a Diability (Tas) - ACD Tas works alongside parents and carers or legal guardians with children (0-18 years) with disability or disabling conditions their professional advocacy provision across Tasmania.

Support for carers

  • Carers Tasmania - provide support to family and friend Carers across Tasmania including providing advice, counselling, support and respite

  • Care2Serve - the Tasmanian provider of the National Carer Gateway support services. They put Carers first, connecting them to practical advice and early intervention support services before they reach a crisis point.

concerned for a loved one?

  • Safe at Home - Tasmania’s response to family violence, involving a range of services working together to address the risk and safety needs of those affected by family violence.

  • Strong Families, Safe Kids - Tasmania’s first point of contact for child wellbeing and safety.

Systemic Advocacy

  • Every Australian Counts - Every Australian Counts is the grassroots campaign that fought for the introduction of the NDIS – and won. EAC is made up of hundreds of thousands of people with disability, families, carers, and those who work to support them who have come together to fight for a fair go for people with disability in Australia.

  • People With Disability Australia - empowers, champions and celebrates people with disability.

  • Women With Disabilities Australia - aims to improve the rights, safety and well-being of everyone that they represent