Media Release

Mosaic Support Services (Tas) Inc has recently undertaken a review of historic payment practices and discovered a number of discrepancies in the payments made to our disability support workers.

Having identified these issues, Mosaic has notified the Fair Work Ombudsman and is committed to working with the Ombudsman to rectifying these issues and ensure ongoing compliance. Mosaic has also disclosed the issues to its employees, the Health and Community Services Union (HACSU), clients and families, and other key stakeholders such as the NDIS.

We are currently unable to provide a quantification of impact to individual employees. We are continuing work, with the assistance of external experts, to ensure the rectification of any financial impact is correct. We will provide further updates as our work to rectify these issues progresses.

"We self-identified these historical payroll inaccuracies and are committed to a complete resolution. Ensuring our workers are compensated fairly and accurately is our highest priority”.

“The Mosaic Board, Leadership team, and myself are sincerely sorry that this historic issue has occurred. Mosaic’s disability support workers are highly valued and the core of our business, we are committed to doing the right thing by them and resolving the issues as soon as possible.” Keryn Welch, CEO of Mosaic, confirmed.

We believe these discrepancies have occurred as a result of inadvertent errors in the application of certain sections of historic Enterprise Agreements (Mosaic Support Services & HACSU Enterprise Agreement 2019 (EA 2019), and the Supported Tenancy, Accommodation and Respite Tasmania Enterprise Agreement 2013 (STAR EA). The errors relate to pay elements such as sleepover and broken shifts, overtime after breaks in work and the interaction of personal leave and annual leave in the calculation of ordinary hours. Mosaic has undertaken an extensive legal review of the STAR EA, EA 2019 and the current Enterprise Agreement Mosaic Support Services & HACSU Enterprise Agreement 2022 (EA 2022) to understand and ensure the correct interpretation and application.

Mosaic will ensure that the current Enterprise Agreement is correctly applied moving forward and any under and overpayments to employees due from the historical EAs are calculated accurately and paid as soon as possible.

Mosaic’s dedication to providing high quality services and support to our clients and families remains unchanged. This will not have any impact on our client’s funding or planned supports.

Past employees seeking information can contact Mosaic at PayReview@mosaictas.org.au.

For media inquiries, please contact Brad Stansfield at Font PR: Brads@fontpr.com.au or 03 6223 3333

For Frequently Asked Questions, please see Mosaic Pay Review - FAQs April 11 2024