Pay Remediation Update

Dear Mosaic Disability Support Workers, past and present,  

We remain committed to keeping you informed on the progress of Mosaic’s Pay Review Project.  

Overview 

The Project Team continues to work diligently to ensure accuracy and fairness in the calculation of entitlements. While some areas have presented unforeseen complexities, positive progress is being made.  

Progress Since Our Last Update  

We recently provided an update to the Fair Work Ombudsman. 

Key developments include:  

  • Enterprise Agreement Calculations: Testing and adjustments for annual leave top-up and sleep disturbance calculations are underway to ensure accuracy.  

  • Data Testing: Approximately 50% of testing on the 2Cloud9 dataset is complete. Minor issues identified during this phase are being addressed promptly. After this phase, we will move to testing of the Sage dataset. 

  • Calculation Methodology: We are ensuring that our detailed approach across all areas aligns with Fair Work Ombudsman expectations.  

  • Communications Tool: A dedicated tool has been developed and endorsed to support consistent and transparent messaging.  

  • Former Employee Engagement: We continue proactive communication with former employees via the Mosaic website and dedicated inbox to ensure they remain informed.  

What’s Next  

Testing and auditing of the calculation model is continuing. Once complete, we will have a clear understanding of individual pay liabilities. Unless other unexpected complexities arise, we anticipate making payments in the first quarter of 2026 following audit and verification processes.  

We appreciate your ongoing patience and understanding as we work through this significant process. Our priority remains ensuring accuracy and fairness for every employee.  

Support  

If you have questions or need assistance, please contact our dedicated Pay Review Team at payreview@mosaictas.org.au  

You can also access Mosaic’s Employee Assistance Program (EAP) for confidential and free support by phoning D’Accord on 1300 130 130.  

Thank you for your continued support.  

Mosaic ICT